HIE Participant FAQ

The South Carolina Medical Association is working with KONZA in support of their mission to improve the health of South Carolina through both interoperability and transformative data analytics. This statewide exchange allows connected physicians and hospitals to share patient information while employing powerful analytic reports designed to help improve clinical outcomes, reduce inefficiencies, and positively impact patient safety.

What is Health Information Exchange (HIE)?

HIE is the electronic exchange of clinical information among health care organizations. This exchange of patient clinical data allows physicians, nurses, and other health care providers to securely and efficiently access patients’ health records.

Why is health information exchange important?

HIE allows health care providers to quickly access their patients’ data across disparate health care systems, reducing treatment delays and enhancing clinical decision making. Additionally, HIE improves patient care coordination and transitions of care by allowing health care professionals to access their patients’ most recent test results, procedures, diagnosis, medications, allergies and more.

What patient data comes into an HIE?

Patient data received by the HIE may include: a list of facilities where the patient was seen, admit and discharge dates, lab results, procedures and diagnoses, current and past medications, allergies, chief complaint, visit notes, operation notes and the patients’ primary care providers.

Will Carolina eHealth Network connect with other HIEs?

Carolina eHealth Network connects with other HIEs in South Carolina and across the nation. Carolina eHealth Network also connects with public health agencies, federal agencies such as the Veteran’s Administration, national lab companies and prescription monitoring programs.

How will Carolina eHealth Network help our state connect for better care?

Physicians and other clinicians can securely share critical patient information at the point of care, supporting improved care quality and better patient health outcomes. Patients can easily view their medical information from participating providers on one secure patient portal. Physicians and other clinicians can more easily meet quality reporting obligations under the emerging performance- and value-based payment systems being adopted by federal and commercial health plans.

How do we know Carolina eHealth Network will work?

The proven HIE technology is already successfully operating in Kansas and similar efforts are under way in Connecticut, Louisiana, Missouri, New Jersey and Georgia.

Who is in charge of Carolina eHealth Network?

Carolina eHealth Network began its initial startup in the spring of 2018 with a physician advisory committee appointed by the South Carolina Medical Society. The advisory committee developed foundational policies and procedures to support the HIE infrastructure. The diverse advisory committee includes health care providers, health care facilities, government, consumers, payers, and other stakeholders. Carolina eHealth Network controls access to and use of all exchange data, all subject to applicable South Carolina law and federal law, including HIPAA.

Who will participate in Carolina eHealth Network?

Patients receive care from many types of clinicians, so Carolina eHealth Network encourages physicians, nurses, psychologists, and other health professionals to participate. Patients receive care in many locations, so Carolina eHealth Network encourages physician offices, hospitals, skilled nursing facilities, behavioral health facilities, federally-qualified health centers (FQHC), and other sites to participate in the exchange.

Will patients have to participate in Carolina eHealth Network? Will they have to pay?

Patients can choose to opt out of including their personal health information in Carolina eHealth Network. There is no charge for patients to participate in Carolina eHealth Network.

For patients who authenticate their Carolina eHealth Network information through the patient portal, there is a nominal one-time charge from the Carolina eHealth Network help desk. There is no charge for patients who authenticate at a participating provider’s office or facility.

How can I exchange health information in South Carolina?

To receive more information regarding the exchange of health information in South Carolina please contact Carolina eHealth Network at 866.315.1422.