Participant FAQ

What is a Health Information Organization (HIO)?
An HIO is an organization that implements, coordinates and oversees the exchange of electronic health information. Carolina eHealth Network is an HIO that oversees this process for healthcare providers in South Carolina and also supports the exchange of information with other authorized HIOs and federal agencies.

What is a Health Information Network?
HIN is the electronic exchange of clinical information among healthcare organizations. This exchange of patient clinical data allows physicians, nurses, and other healthcare providers to securely and efficiently access patients’ health records.

Why is a health information network important?
An HIN allows healthcare providers to quickly access their patients’ data across disparate healthcare systems, reducing treatment delays and enhancing clinical decision making. Additionally, the HIN improves patient care coordination and transitions of care by allowing healthcare professionals to access their patients’ most recent test results, procedures, diagnosis, medications, allergies and more.

How can I exchange health information in South Carolina?
To receive more information regarding the network or health information in South Carolina, please contact Carolina eHealth Network at 877.921.7196.

What patient data comes into an HIO?
Patient data that is received by the HIO may include: a list of facilities where the patient was seen, admit and discharge dates, lab results, procedures and diagnoses, current and past medications, allergies, chief complaint, visit notes, operation notes and the patients’ primary care providers. 
What is DIRECT?
Carolina eHealth Network DIRECT is HIPAA compliant messaging that allows providers and clinical staff to securely send and receive health information on shared patients. DIRECT messages are encrypted and can only be sent to verified recipients that also use DIRECT messaging. DIRECT messaging allows providers to meet Meaningful Use requirements such as Transitions of Care.

Will Carolina eHealth Network connect with other HIOs?
Carolina eHealth Network will connect with other HIOs in South Carolina and across the nation. Carolina eHealth Network will also connect with public health agencies, federal agencies such as the Veteran’s Administration, national lab companies and prescription monitoring programs.